Tag: ITIL

  • The Process Elements Series: RACI Matrix

    The Process Elements Series: RACI Matrix

    Introduction If you’ve been following us from the beginning you know that we’ve been through the major elements already. By now you should have a pretty well defined process; documented both visually and in text, defined who owns the process and who is responsible to manage it. So what further roles and responsibilities are left…

  • The Process Elements Series: 10 Commandments to Process creation.

    The Process Elements Series: 10 Commandments to Process creation.

    Now that we’ve gone over the scope, the owners and the stakeholders. It’s time to get down to the main event. The process itself. This article will list a few of the things to take into consideration in the process write-up itself. If you’ve missed our previous posts find a small recap of the different…

  • The Process Element Series: 4 steps to identifying stakeholders

    The Process Element Series: 4 steps to identifying stakeholders

    In this little series we’ve discussed the benefits of well documented processes, the scope, it’s owner and manager. The next element are the stakeholders. If you’ve missed our previous posts find a small recap of the different elements below. The importance of processes The Scope; Who owns the process; Who does the process affect; The…

  • The Process Elements Series: Process owners vs Process Managers

    The Process Elements Series: Process owners vs Process Managers

    This weeks’ instalment of the Process elements series will tackle the ownership of a process. In this series we’re discussing all those elements that make up a well written process. If you’ve missed it find a small recap of the different elements below. The importance of processes The Scope; Who owns the process; Who does…

  • The Process Elements Series: Why are processes important.

    The Process Elements Series: Why are processes important.

    The Process Elements Series – Introduction I’ve been working at orchestrating operational processes for a number of years. I’ve designed processes for Human Resources, Finance, development teams, sales and every part of a business you can imagine. However I never stopped to take the time to think and define; what is a process? What is…